Member Experience &
Studio Operations Team

About You

Hospitality-Driven. Detail-Oriented. Solution-Focused.

As a part of our Member Experience team, you set the tone and the standards for our elevated studio experience. You are the first impression and the quiet force behind how our space feels. You remember names, notice faces, and pay attention to the details that make members feel genuinely valued and seen. You take pride in maintaining a polished lobby and pristine bathrooms, and you move independently through both hospitality moments and checklist-driven tasks with equal care. You’re confident fielding emails, DMs, and phone calls, and you handle questions with warmth and clarity. If creating meaningful, thoughtful moments for others brings you energy, you’ll find purpose in this role. And we cannot wait to meet you.

What You’ll Do

  • Deliver elevated, warm hospitality to every member and guest

  • Proactively solve problems and confidently answer questions in real time

  • Maintain impeccable studio standards, including cleanliness and organization

  • Support seamless daily operations using Google Workspace, social media, and our studio software (we provide training)

  • Work collaboratively with instructors and leadership to create a consistent, high-touch member experience

  • Identify areas where we can improve our experience - we love collaboration and value new perspectives and ideas

What You Bring

  • Availability to work a minimum of 10 hours per week

  • 1+ year of experience in a premium customer service environment
    (boutique fitness, retail, hospitality, or luxury service preferred);

  • Strong problem-solving skills and the ability to think quickly and calmly

  • A team-first mindset with pride in maintaining a clean, polished environment

  • Comfort working in an energetic setting with music and movement happening around you

  • Flexible availability, including early mornings, evenings, and weekends
    (studio operates on reduced hours during major holidays)

  • Ability to occasionally lift and move items up to 30 lbs

  • Legal authorization to work in the United States

Compensation & Benefits

  • Competitive hourly pay and bonus opportunities

  • Complimentary studio membership

  • Retail discounts on studio merchandise and partner brands

  • Professional development opportunities

  • Growth potential within La Forme as we expand

Member Experience Team Application