Studio Policies
What to Wear
We recommend athletic wear that is a bit more form fitting + your favorite tee or sweatshirt to adjust to the reformer room’s crisp climate. Form fitting = we can see your body and help with adjustments. Super important in modern reformer Pilates.
Grip socks required for REFORMER CLASSES. We have them for sale or for loan - if you nicely ask our front desk team to borrow a pair!
10 Minute Rules
For safety reasons, no entry is allowed 10 minutes after the class has started. First class with us? We love it - arrive 10 minutes early so we can welcome you! We will not allow entry if you do not arrive early for an orientation. We will help you rebook!
Late Cancellation / No Show
For safety reasons, no entry is allowed 10 minutes after the class has started.
Classes not attended without a 12-hour cancellation notification / no shows will result in a fee. Extenuating circumstances and emergencies will be handled on a case-by-case basis. If we have to cancel, your credits will be returned.
Membership Pauses
Extended travel, injury, or schedule shifts can require a short break in your membership. Members are eligible for one complimentary pause per calendar year. To request a pause, please call your studio or email us at hello@laformepilates.com.
Pregnancy & Postpartum (Perinatal)
It is our honor to move with your through pregnancy and postpartum. We offer modifications and props that meet you at every trimester - and when you return. More on our perinatal support can be found here.
Membership Changes
If you need to make a change to your membership, reach out to us at hello@laformepilates.com at least 30 days before your renewal date. You'll find all your membership details in your Membership Agreement and our Terms of Service, and while we can't make account changes through social media, we're always happy to help by phone, by email, or in the studio.
The Waitlist
When a class is full, tap "Waitlist" in the app or "Join the Waitlist" online, and we'll automatically add you in order as spots open up, send you an email if you get in, and return your class credit if you don't. Waitlist enrollment closes 90 minutes before class, and if your plans change, please take yourself off the waitlist so you don't get charged a late cancel or no-show fee. Psst… use this feature - it works!
How to Reach Us
The best way to reach us is by email or text, and we'll get back to you the same day or the next business day (please send membership questions to hello@laformepilates.com so nothing slips through the cracks). For anything urgent, call your home studio and we’ll get back to you as soon as possible.
Please know we can't make account changes through social media.
Selfies & Filming
Please don't record, photograph, or livestream classes unless our front desk team has approved it ahead of time and communicated it with the instructor (please don’t ask the instructor - they’re busy getting ready for class!). Selfies before and after class are always welcome, as long as everyone in the photo is okay with it!